Britax Contact

Britax Contact Information

Customer Service

If you have questions or concerns and would like to speak with a Britax representative directly, please call our Consumer Services department at 1-888-427-4829. They can assist in answering questions about warranty coverage and product specifications, as well as technical questions about installation and more.

Phone: 1-888-427-4829 (toll free)
If calling from outside the USA or Canada: 1-704-409-1699
If calling regarding a safety notice or product recall, see contact information listed below.

Email: Please complete our online submission form and a customer service representative will respond to you in two business days.
Click here to provide your product information so that we can resolve your request for information quickly.

For urgent matters, please contact Britax via phone rather than email.

Hours of operation:
Monday to Thursday: 8:30 am – 5:45 pm (ET)
Friday: 8:30 am – 4:45 pm (ET)

Mailing Address:
Britax Child Safety, Inc.
4140 Pleasant Road
Fort Mill, SC 29708 USA